1. Who we are
White Glove House Cleaning Service provides residential and commercial cleaning services in Ottawa and nearby communities. This policy explains how we handle personal information when you visit our website, request a quote, book a service, call us, or communicate with us by text message.
2. Information we collect
We may collect your name, email address, telephone number, service address or postal code, property and cleaning details, appointment preferences, messages, and records of services and payments. When you use our website, standard technical information such as browser type, device type, referring page, IP address, and basic usage data may also be processed by our website and service providers.
3. How we use information
We use personal information to respond to quote requests; schedule, provide, and support cleaning services; communicate about appointments and service updates; process payments; maintain business records; prevent fraud or misuse; improve our website and services; and comply with legal obligations. We use information only for purposes a reasonable person would consider appropriate in the circumstances or as otherwise permitted by law.
4. Text messages and consent
If you check the optional text-message consent box on our quote form or otherwise ask us to text you, we may send conversational messages about your quote, appointment, arrival, service, or support request. Message frequency varies. Message and data rates may apply. Consent to texts is not a condition of purchase.
You may opt out at any time by replying STOP. Reply HELP for help, or call (613) 800-3496. Carriers are not liable for delayed or undelivered messages. We do not transfer mobile opt-in data or consent to third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers solely as needed to deliver our messages and services; those providers may not use it for their own marketing.
5. When we share information
We may disclose information to vendors that help us operate the website, forms, communications, scheduling, payments, or other business systems; to cleaners or contractors who need information to perform a requested service; when required by law or a valid legal process; to protect safety, rights, and property; or as part of a business transaction. We do not sell personal information. We require service providers to use information only for the services they provide to us.
6. Cookies and website services
Our website and hosting providers may use cookies or similar technologies that are necessary to operate forms, secure the site, measure performance, and remember preferences. You can adjust browser settings to block cookies, although parts of the site may not work as intended.
7. Retention and security
We keep personal information only as long as reasonably needed for the purposes described above, to provide services, resolve disputes, and meet legal, tax, accounting, and insurance requirements. We use reasonable administrative, technical, and physical safeguards, but no method of electronic storage or transmission is completely secure.
8. Your choices and rights
Subject to applicable law, you may ask to access or correct your personal information, withdraw consent to optional uses, or ask questions about our privacy practices. Withdrawing consent does not affect processing already completed and may limit services that depend on that information. To make a request, call us at (613) 800-3496. We may need to verify your identity before completing a request.
9. Children
Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
10. Policy changes
We may update this policy as our practices or legal obligations change. The effective date at the top identifies the latest version. Material changes apply only after the updated policy is posted unless the law permits otherwise.
11. Contact us
For privacy questions, requests, or text-message support, contact White Glove House Cleaning Service in Ottawa, Ontario by calling (613) 800-3496.